Terms & Conditions

Please read these before placing an order with Vanamalya.

These Terms & Conditions ("Terms") govern your use of the website kuruvakkad.github.io/jwellery (the "Website") and any purchase made through it or through WhatsApp order confirmations arising from it. By browsing the Website or placing an order, you agree to these Terms. Please read them before ordering.

1. About Us

The Website is operated by Team Vanamalya ("we", "us", "our"), based in Bengaluru. We sell fancy and imitation (artificial) jewellery — necklaces, earrings, bangles, rings and related accessories.

2. Nature of Products

All products listed on the Website are fancy / imitation jewellery made from non-precious materials (such as alloy, brass, or similar base metals) with decorative plating and finishes. Descriptions such as "gold-toned finish", "silver-toned finish", or similar refer only to the surface colour/finish and do not indicate the presence of real gold, silver, or any precious metal or stone, unless a product is explicitly and separately described as solid precious metal or certified gemstone.

We take reasonable care to photograph and describe products accurately. Actual colour may vary slightly from what is displayed, due to photography lighting, screen settings, or natural variation in handcrafted/handpicked pieces. Minor variation of this kind is not treated as a defect.

3. How Orders Work

Products are showcased on the Website. To place an order, you contact us via the WhatsApp link/number provided on the Website. An order is considered confirmed only after:

• you have shared the product, quantity, and delivery address on WhatsApp, and
• we have confirmed availability and price, and
• payment has been agreed.

We reserve the right to decline or cancel any order — for example if a product has sold out, if there was a pricing or listing error, or if delivery is not feasible to your location — and will inform you and refund any payment already made in that event.

4. Pricing & Payment

Prices shown are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise at the time of order confirmation on WhatsApp. Delivery charges, if any, are communicated separately before you confirm the order.

We currently accept UPI / bank transfer, with details shared on WhatsApp at the time of order.

Prices are subject to change without notice, but the price confirmed to you for an order you have already placed will be honoured.

5. Delivery & Shipping

We aim to dispatch confirmed orders within 3 business days, and deliver within 7–10 business days depending on your location, via courier / India Post. These timelines are estimates and not guaranteed; delays due to courier, weather, or other circumstances beyond our control are not our liability, though we will keep you informed.

Please ensure someone is available to receive the order at the address provided. Risk in the goods passes to you on delivery. If a package is visibly tampered with or damaged on arrival, please refuse delivery or note it with the courier, and inform us immediately.

6. Returns, Exchange & Refunds

Because our products are fashion/imitation jewellery, and for hygiene and quality-assurance reasons, we do not accept returns or exchanges for change of mind, incorrect size expectation, or personal taste once an order has been delivered.

We will offer a free replacement, exchange, or full refund (at your choice, subject to stock) if:

• the item received is damaged or defective, or
• the item received is different from what you ordered, or
• the item is missing from the package.

To claim this, please contact us on WhatsApp within 48 hours of delivery with a photo or short video of the product and packaging (unboxing proof is required for damage/missing-item claims). Once approved, we will arrange a replacement or process a refund to your original payment method within 7 business days. Items must be unused and, where applicable, returned in original packaging before a refund is issued.

Refunds for cancelled orders (before dispatch) are processed within 5–7 business days to the original payment method.

7. Product Care & Durability

Imitation jewellery is not intended for prolonged contact with water, perfume, sweat, or chemicals, and plating may fade with wear over time. We do not warrant against tarnishing, colour fading, or wear-and-tear resulting from normal use or improper storage. Care tips are shared with orders where relevant.

8. Website Content & Intellectual Property

All text, images, and design on the Website belong to us or our licensors and may not be copied, reproduced, or reused for commercial purposes without written permission.

9. Limitation of Liability

We make reasonable efforts to ensure the Website and order process function smoothly, but we do not guarantee uninterrupted or error-free access. To the extent permitted by law, our liability for any claim relating to an order is limited to the value of that order. This does not limit any liability that cannot be excluded under Indian consumer protection law, including our obligation to make good a deficient product or service as described in Section 6.

10. Grievance Redressal

If you have a complaint about a product or order, please contact us first on WhatsApp or email above — we aim to acknowledge complaints within 48 hours and resolve them within 7 business days. If you remain unsatisfied, you may approach the consumer grievance mechanisms available under the Consumer Protection Act, 2019, including the National Consumer Helpline or the e-Daakhil portal.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or the law. The updated version will be posted on this page with a revised date. Continued use of the Website after changes are posted means you accept the revised Terms.

12. Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Bengaluru.

Last updated: 06 August 2026